Privacy Policy
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Privacy Policy.

PRIVACY POLICY – Law 172-13 RDData Controller:COOPACSOL – Cooperative Savings and Credit & Multiple Services SolutionsPrivacy inquiries email: privacidad@coopacsol.com.doThis policy describes how COOPACSOL collects, uses, protects, and manages the personal data of its members, clients, and website users, in compliance with Law 172-13 on Personal Data Protection.Data We CollectWe may process the following categories of data:Identification Data: name, ID card, passport.Contact Information: phone, email, address.Financial Information: accounts, deposit certificates, credit history.Transactional Information: generated by products and services.Technical Data related to site usage (cookies, IP, browser).Purposes of Data ProcessingThe data is used for:Management of savings accounts, certificates, and credits.AML/KYC validations and fraud prevention.Institutional communications.Compliance with legal and regulatory obligations from IDECOOP and other authorities.IT security and operational control.Legal BasisWe process the data based on:Contractual obligations.Regulatory requirements (IDECOOP, Law 155-17, Law 172-13).Legitimate institutional interest.Explicit consent from the data subject, where applicable.Data RetentionData will be retained for the time required by Dominican legislation and for necessary audit, anti-money laundering, and regulatory compliance periods.Rights of the Data SubjectUsers have the right to:Access their data.Rectify incorrect information.Request cancellation when legally appropriate.Object to certain processing activities.File complaints with DIGECIT.Requests: privacidad@coopacsol.com.doData TransfersCOOPACSOL does not sell or commercialize personal data. Data will only be shared with:Regulatory authorities.Contracted technological partners.Essential service providers under confidentiality agreements.SecurityWe apply technical, physical, and administrative protection measures to safeguard the data from unauthorized access, alteration, or loss.